Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "Policy") describes the practices of milvip ("milvip", "we", "us", "our") with respect to the collection, use, storage, disclosure and protection of personal data belonging to users ("Player", "User", "you") of the platform accessible at https://milvip.cam.

This Policy applies to all personal data processed in connection with your use of the milvip website, mobile platform, customer support channels and any associated services. It should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which form part of the overall agreement between you and milvip.

If you do not agree with the practices described in this Policy, you should not register an account or continue using the milvip platform. We may update this Policy periodically; the "Last Updated" date at the top of this document reflects the most recent revision. Continued use of the platform following any update constitutes your acknowledgement of the revised Policy.

2. Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, email address, phone number, date of birth, CNIC number, IP address and financial transaction data.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this case, milvip.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller under contractual instruction.
• "KYC" means Know Your Customer — the identity verification process applied to all Players as a condition of account operation and withdrawal eligibility.
• "Cookies" means small text files stored on your device by your web browser at the instruction of a website, used to store session information and preferences.
• "Platform" means the milvip website at https://milvip.cam and all associated services.

3. Data Controller

Milvip acts as the Data Controller in respect of all personal data collected through the platform. Milvip determines why and how your personal data is processed and is responsible for ensuring that processing is carried out in accordance with applicable data protection principles and the terms of this Policy.

Milvip is not licensed by any Pakistani authority. The data protection framework applicable to your personal data is determined by the laws of the jurisdiction in which milvip holds its operating licence rather than Pakistani law. This Policy is provided to inform Pakistani players of the data practices applied to their information regardless of which jurisdiction's framework governs processing.

4. Personal Data We Collect

Milvip collects the following categories of personal data in the course of providing its services:

4.1 Registration & Identity Data

• Full legal name
• Date of birth
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)
• Email address
• Mobile phone number
• Username and encrypted password

4.2 Identity Verification (KYC) Data

• Government-issued photographic identification (e.g., CNIC, passport, driver's licence)
• Proof of residential address documents (e.g., utility bill, bank statement)
• Proof of payment method (e.g., bank statement screenshot, digital wallet confirmation)
• Any additional documents reasonably requested by the compliance team

4.3 Financial & Transaction Data

• Deposit and withdrawal amounts (displayed in PKR where available)
• Payment method details (e.g., bank account reference, digital wallet identifier for methods including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — these names are used for reference only and do not imply endorsement of gambling by those providers)
• Betting history, game history and account transaction logs
• Bonus and promotional activity records

4.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system and browser version
• Session duration, pages visited and features accessed
• Referral source and campaign tracking identifiers
• Cookie and similar tracking technology data (see Section 9)

4.5 Communications Data

• Support chat and email correspondence
• Feedback and complaint records
• Marketing preference settings

5. How We Collect Personal Data

Milvip collects personal data through the following means:

• Direct submission: Information you provide when registering, completing KYC, depositing, withdrawing or contacting support
• Automated technical collection: IP address, device data, session logs and cookie-derived data collected automatically when you access the platform
• Third-party sources: Identity verification services, payment processors, fraud detection providers and publicly available data sources used to supplement or verify information you have provided
• Responsible gambling tools: Activity data generated when you set deposit limits, loss limits, cool-off periods or self-exclusion requests

6. Legal Basis for Processing

Milvip processes personal data on the following legal bases depending on the nature and purpose of each processing activity:

7. How We Use Your Personal Data

Milvip uses the personal data it collects for the following purposes:

• Account operation: Creating, maintaining and administering your account, processing transactions and managing your balance
• Identity verification: Confirming that you meet age and eligibility requirements, preventing underage gambling and verifying that withdrawals reach the correct account holder
• Regulatory compliance: Meeting AML (Anti-Money Laundering), CTF (Counter-Terrorism Financing) and other applicable regulatory obligations
• Fraud prevention: Detecting, investigating and preventing fraudulent activity, multiple account abuse and exploitation of the platform
• Responsible gambling: Monitoring for indicators of problem gambling, administering self-exclusion requests and enforcing deposit, loss and time limits you have set
• Customer support: Responding to queries, complaints and requests submitted via email or live chat
• Platform improvement: Analysing usage patterns, A/B testing new features and optimising the platform experience for Pakistani users
• Marketing: Sending promotional communications where you have provided consent; you may withdraw marketing consent at any time via account settings or by contacting support
• Security: Protecting the integrity of your account and the platform against unauthorized access or technical attacks

8. Data Sharing & Disclosure

Milvip does not sell your personal data to third-party commercial marketers. We may share your personal data with third parties only in the following circumstances:

• Service providers and processors: Technology partners who provide platform infrastructure, payment processing, KYC/AML verification, fraud detection, customer support tools and analytics services. These parties process data only under contractual instruction and are not permitted to use it for their own purposes.
• Payment processors: Relevant financial data is shared with payment processing partners — which may include operators of channels familiar to Pakistani players such as bank transfer gateways — strictly as necessary to execute deposit and withdrawal transactions.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or regulatory instruction, milvip may disclose personal data to competent authorities. We do not volunteer disclosures beyond legal requirements.
• Fraud prevention networks: Account and transaction data may be shared with industry fraud prevention bodies to detect and prevent platform abuse.
• Business transfers: In the event of a merger, acquisition or sale of platform assets, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third-party recipients of personal data are contractually obligated to handle it securely, use it only for the specified purpose, and comply with applicable data protection requirements.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device by your web browser. Milvip uses cookies and similar technologies (including local storage and session tokens) to operate the platform, remember your preferences, maintain your login session and analyse site usage.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled without impacting core functionality. Examples include session authentication tokens and security cookies.
• Functional Cookies: Store your preferences such as language settings, odds format and display configuration.
• Analytics Cookies: Collect anonymised data about how Players use the platform — pages visited, session durations and feature engagement — to help us improve the experience.
• Marketing Cookies: Track visit source and campaign performance. Used only where you have provided consent and can be disabled through your browser or account settings.

9.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. Disabling certain cookies may affect platform functionality. For full control over cookie preferences on the milvip platform, please use the cookie settings option presented on your first visit or available in your account settings.

10. Data Retention

Milvip retains personal data for as long as necessary to fulfil the purposes set out in this Policy and to comply with applicable legal, regulatory and contractual obligations. The following general retention principles apply:

• Active account data: Retained for the duration of your account relationship with milvip plus a minimum post-closure period required by applicable law and AML regulations (typically five years in most regulated jurisdictions).
• KYC documents: Retained for the period required by the applicable AML/CTF framework governing the operator's licence jurisdiction, typically five years from the date of the last transaction or account closure.
• Transaction records: Retained as required for financial audit, tax and regulatory purposes.
• Support communications: Retained for a period sufficient to resolve disputes and satisfy any applicable complaints regulation.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter for compliance record purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so it can no longer be attributed to an identifiable individual.

11. Data Security

Milvip implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the milvip platform
• Encrypted storage of sensitive data at rest, including passwords and financial credentials
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments of platform infrastructure and third-party integrations
• Incident response procedures for managing and notifying affected parties of any data breaches in accordance with applicable legal requirements

No data transmission over the internet can be guaranteed to be 100% secure. While we take all reasonable steps to protect your data, you are also responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

12. International Data Transfers

As an internationally operating platform, milvip may transfer your personal data to servers, service providers or partners located in countries outside your country of residence, including outside Pakistan. These transfers may be to countries whose data protection laws differ from those applicable in your jurisdiction.

Where personal data is transferred internationally, milvip takes reasonable steps to ensure that appropriate safeguards are in place, such as contractual data protection clauses with receiving parties, to ensure your data continues to receive an adequate level of protection comparable to the standards described in this Policy.

13. Your Data Rights

Subject to the laws applicable in the jurisdiction governing the processing of your data, you may have some or all of the following rights in respect of your personal data held by milvip. To exercise any of these rights, please contact us at the support email address set out in Section 17.